Premium Support
Our 24/7 Premium Support Service is available soon.
We are delighted to announce that our support services now come with an option for extended care 24hours a day, 7 days a week to ensure we are there for you at any time you require us.
The Totalmobile Premium Support Service provides:
On-going Monitoring
of the solution software we provide to your organisation and employees.
Extended Hours
Access to a full Technical Support Team outside of core operating hours.
Immediate Response
to enquires made by both phone and customer portal by our dedicated customer response team.
Direct & Immediate Ticket Management
for Priority 1 (system down) and Priority 2 (high impact) issues. Escalation to our Technical Support Team, 24hrs a day, 7 days a week.
Dedicated Regular Service Reviews
to provide comprehensive reporting and review of service provided to you.
If this sounds like something you have been requiring and waiting for from Totalmobile, please indicate your interest in finding out more.
Either speak with your dedicated Account Manager or alternatively fill out the interest form below.