Field Service Scheduling in Action

Optimise takes into consideration all your scheduling requirements to provide the right schedule for your service area. This could be maximising staff capacity, ensuring SLAs are met, or protecting continuity of service.

The scheduling engine can fully automate the creation of schedules, or act as an intelligent assistant that provides recommendations. Alternatively, users can manually create and issue their own schedule.

Regardless of the quality of schedule, changes often occur throughout the day that puts existing plans at risk. This could be a member of staff going home sick, being severely delayed in traffic, or significantly overrunning on a job.

Optimise can detect threats to the existing schedule and react as appropriate, producing you with an updated schedule that navigates issues and maximises the effectiveness of your workforce.

Via a range of dashboards and screens, schedulers and management are provided with a clear view of the status of staff and scheduled work.

Features such as a map view that highlights the location and upcoming route of each individual staff member, and a scheduling dashboard that colour codes work based on it’s current status, means there is a clear and shared understanding of ongoing services.