Field Service Management Infographic – What it means for Field Service Technicians

field service management infographic

INFOGRAPHIC TRANSCRIPTION

Field Service Management – What it means for Field Service Technicians

What is Field Service Management?

Field Service Management drives improvement and increases control across all aspects related to the delivery of field-based services. 

Field Service Management & Technician Marketplace:

  • There are currently 20 million Global Field Technicians
  • Over 45% of Field Technicians say current tools are not fast enough
  • Over 38% of Field Technicians say they can’t access the correct information
  • Over 75% of organisations expected to use mobile apps for technical projects by end of 2020
  • Over 3 billion smart phone users by 2021
  • The global mobile workforce is expected to rise from the current 45 billion to 1.87 billion by 2022
  • Field Service market growth expected increase from $2.56 billion to $5.08 billion in 2023

What does great Field Service Management look like?

  • Empowers staff to complete jobs at the point of service
  • Equips staff with the correct tools to do their job
  • Allows for easy accessibility to job information
  • Increases capacity with access to efficient travel routes
  • Improves productivity with first time fixes
  • Helps improve consistent customer service, enhances communication
  • Ability to record and report on appointments, enables compliance
  • Increased visibility and understanding of all assets
  • Detects any issues or potential actions that may be required
  • Better manage work orders, associated costs and increase visibility of ongoing work

Field Service Fundamentals:

To increase staff productivity and customer satisfaction, Field Service Technicians must be in the:

Right place, at the right time, with the right skills and the right equipment (can we show this with icons?)

A typical day for a Field Service Technician includes: (again show with icons?)

Travel – always on the move to meet customer expectations

Scheduling – scheduled appointments ensures the right engineer is at the right place at the right time.

Appointments / Jobs – easy access to job information such as appointment details, customer contact info and parts requirements.

Tracking – from parts, photos, signatures, to how many appointments carried out, everything is tracked via the field technician’s mobile device.

Reporting – Organisations can report on real time information to produce informative insights and help improve efficiencies.

How we can help:

Now is the time to implement change and begin to achieve the full benefits of an innovative Field Service Management solution. Contact us for further information on info@totalmobile.co.uk or 028 90330 111.

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Contact Us

Totalmobile Ltd
Pilot Point, 21 Clarendon Road
Belfast, BT1 3BG

T: +44 28 9033 0111
info@totalmobile.co.uk