Care at Home services are critical to support adults and the elderly in their own homes to ensure they remain safe and keep their independence. Services include assisting with medication, preparing meals or bathing or dressing service users. Currently, care staff have difficulty accessing support plans within their current back-office systems. This disconnects leads to lack of visibility of service users’ information and lack of ability to share knowledge and use this knowledge to deliver care.
However, you can enable your social care workers to process all information recorded, using mobile workforce management and scheduling capabilities to action this information and allowing visits to be scheduled and delivered more efficiently. This enables staff with the ability to access records, update records and have full visibility of care plans via one system while delivering quality care and support services.