What is First Time Fix Rate?
The First-time fix rate (FTFR) is a calculation that shows the success of field workers in completing a job on…
The International Organization for Standardization (ISO) defines facility management as the “organizational function which integrates people, place, and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.” This is all achievable for an organisation if they invest in an efficient facilities management software.
Ensuring the delivery of timely and cost-efficient services within the Facility management sector is very important. Having Cloud based facility management software solutions that ensure services are delivered when required and in an efficient manner are imperative.
Taking control with a single Cloud based facility management software will help provide transparency to your organisation and ultimately help reduce operational costs and improve compliance with KPIs.
Totalmobiles responsive repairs solution ensure services are delivered when required and in an efficient manner. By helping reduce operational costs and improving compliance with KPIs, Facilities Management organisations are provided with a competitive advantage.
Increasing the understanding of the current situation across multiple facilities, our solutions ensure there is clear visibility of what work is required and when. This means that services are delivered when required, improving compliance with SLAs and reducing the risk of KPI breaches.
Staff are provided with required information and guided through approved workflows, ensuring more work of the highest quality is undertaken, staff capacity is increased and customer satisfaction is improved.
One of the main benefits is the ability to co-ordinate your workforce through intelligent scheduling meaning you are able to send the most appropriate person, in a nearby location, to the right job at the right time. In addition to assisting with planning, the use of technology also permits a great deal of flexibility: allowing supervisors to allocate work or enabling your workforce to create appointments and schedule work for themselves for the same day on their mobile device. Not only does this help reduce the mileage of your mobile workers (which equals fuel savings) but it’ll also help you to increase the number of jobs completed per day.
