Case Study
Swindon Commercial Services gets fit for business
The move to shared services in local government is bringing with it huge benefits, not just in terms of access to the latest technological innovations but major financial savings and organizational efficiency gains too.
Swindon Commercial Services May-21-08
Housing Repairs
In an economic climate of reduced budgets and rising costs amid rising service expectation, mobile working technology enables Housing Associations and Repairs organisations to deliver a greater service while reducing costs.
TotalMobile is a workforce management software that connects housing repairs operatives with any office CRM applications. This allows workers to get jobs quickly, complete and submit inspections and assessment forms fast and spend as little time as possible on administration or in the office while saving fuel and paper.
Using TotalMobile Housing repair operatives can enter inspection and assessment information quickly into Windows Mobile devices. Full details of work to be carried out can be documented and be enhanced with images.
The TotalMobile Housing Repairs Solution empowers housing maintenance staff to:
- Complete additional jobs each day
- Reduce daily travel and visits to stores
- Create detailed work requests (specifying measurements and recommending equipment)
- Store critical information offline for access in poor signal areas
Core Elements of our solution
TotalMobile is based around a series of job-focused applications designed to compliment specific areas of an engineer's daily workflow. One example setup is as follows...
| Job Management Operatives remotely receive jobs, update job status, record job completions and submit variations. |
| Materials Operatives remotely manage stock, materials and equipment instantly and keep stock levels at a specified optimum level and record costs and reorder stock accordingly. |
| Timesheets Automatically record and documents employees work and productivity seamlessly while allowing workers to focus on the job at hand. |
| Forms Replaces paper based forms, and the associated costs and time, by using mobile electronic forms linked directly into central systems to improve the speed and accuracy of information. |
These applications are streamlined to work together and fit any workflow and work in combination with Windows Mobile device capabilities to...
- Enhance work orders with images.
- Add GPS information to work orders.
- Time and GPS stamp images 'Carded' properties as proof of visit.
- Use mobile printers to provide tenants with copies of inspections (if applicable).
Our solution manages the repairs workforce, allows void properties to be turned around quicker, complete inspections and assessments, manages Imprest van stock and ordering and promotes lone worker safety and reduces liability.
Information is linked with office information systems to provide management teams with an up to the minute record of works status along with regularly generated progress reports.
Click here to download the solution overview for Housing Repairs